FAQ - Frequently Asked Questions

BHL.co.uk (Bumford Heating Limited)
Unit 2D Shortwood Court
Shortwood Business Park
S74 9LH
Contact & Business Information
Sales: 01226 369637
Aftersales: 01226 369637
Fax: 01226 369630
  [email protected]
VAT No. 173 1239 79
Reg. Company No. 1725290

About BHL

BHL.co.uk is owned by Bumford Heating Limited a successful plumbing contractor established in 1968, BHL has been around since 1998 as one of the first online plumbing and heating companies and has grown to be one of the market leaders. Since then we have made continuous improvements to our site to make buying from BHL a quick, easy and informative experience.

At BHL we are commited to great customer service, quality products, outstanding value, and technical innovation. We work hard every day to exceed your expectations to maintain our high level of customer care. Any feedback on our site or service is greatly appreciated to make us better in the future.

We sell a massive range of over 80,000 products that grows every week. To help our customers on our product pages we have product information, images, videos, brochures, manuals, reviews and customers questions.

You can contact us by phone, live chat service and by email.

2017-18 Seasonal Opening Times

Friday 22nd December 08:00 12:00
Saturday 23rd December Closed Closed
Christmas Day Closed Closed
Boxing Day Closed Closed
Wednesday 27th December Closed Closed
Thursday 28th December 08.00 16:00
Friday 29th December 08.00 16:00
Saturday 30th December Closed Closed
New Years Day Closed Closed
Tuesday 2nd January Closed Closed

Standard Opening Times

Monday 08:00 17:00
Tuesday 08:00 17:00
Wednesday 08:00 17:00
Thursday 08:00 17:00
Friday 08:00 17:00
Saturday 08.30 12:00

Office Hours

Our website is online 24 hours a day, 365 days a year which means that you can place orders and send us e-mails all the time. During office hours you can call us on 01226 369637 for telephone sales and enquiries and contact us via Live Chat.

Ordering with BHL

Placing an order is easy you can have your order delivered to your door. Order online via our SSL Secure website 24 hours a day. Phone us between office hours on 01226 369637 Orders may be faxed to 01226 369630 or posted to our head office (please do not include any credit card details on any correspondence). Successful orders will be acknowledged via email and we will email you a VAT invoice.
Orders are dispatched either from our depot in South Yorkshire, directly from manufacturer or through a third party supplier depending on the items ordered.

  • PayPal
  • Visa
  • MasterCard
  • American-Express

Stock Checker

To find out stock availability please visit our Stock Checker or contact us via phone on 01226 369637 or you can talk to us via Live Chat.


Delivery Time: Delivery of your order will usually be within 2-5 working days from receipt of order, some items may have longer (such as radiators which can be 7-10 working days) or indeed shorter lead times. Your order will be delivered between Monday to Friday. Please visit our Stock Checker to check availability before ordering. Depending on your order it may arrive in more than one delivery.

Collection: Collection is only possible from our depot in South Yorkshire.

Delivery Process: If you would like delivery on a specific date please advise on the online ordering form. We use third party suppliers and carriers for delivery. A signature will be required on large orders. In most instances we use only one delivery driver so heavy items will require assistance.

Important: We recommend that you do not arrange the installation of your order until all items have been delivered and checked.

Important: Please check that goods are checked within 7 days as we cannot accept claims for damaged goods after they have been on site for this length of time.

Important: If you are working to a deadline and require products on site urgently, please contact us via Stock Checker / Phone or Live Chat with your requirements including product codes and your delivery postcode.

Delivery Cost: We offer free delivery on all orders over £10+VAT, orders under this spend will be charged at £2.99+VAT.

Exclusions: Delivery for Northern Scotland, Northern Ireland, Isle of Man, Isle of Wight and offshore islands may be subject to a delivery surcharge. Please contact us for further details before ordering.

Export: BHL regularly export plumbing and heating products across the world. Export orders will be subject to a delivery charge, if you would like a quote for shipping costs please contact us. Please note that not all products are permitted to be exported.

Product Advice

BHL will happy to assist with pre-purchase technical questions where possible. However if you are unsure of product suitability etc. please contact the relevant manufacturer direct telephone numbers and contact details are available on our Manufacturer Contact Details page.

Please be aware that some products require additional products to function. We list these products where possible under Related Products, you can also check what others have bought with Customers Also Bought but we do not guarantee this will be compatible. If you are unsure of your requirements please contact us, speak with your installer or speak with the relevant manufacturer.

Cancellation and Return

Cancellation: You have the right to cancel at any time preceding despatch of your goods please let us know via email so we have your cancellation in writing.

Returns: If you decide to return a product please contact us to let us know what items you are returning. You will be responsible for any costs of returning the item please make sure if sending via post to make sure it is insured for the product. Returned goods must be in a pristine re-sellable condition. Upon receiving the returned items you will be refunded by the method of original payment.

Restocking Charge: Please be aware, returns of some goods may be subject to a restocking charge you will be informed when you contact us to return the item.


To Return An Item: Please contact us by email. In your email please supply as much information as possible including the condition of the product and the reason for the return.

Printed Circuit Boards and made to order products such as coloured radiators are non-returnable. please contact us before ordering if you are unsure if the item is non-returnable.

Terms and Conditions

Please see these relevant pages for details of our terms and conditions.

Terms and Conditions |Terms of Acceptable Use | Website Terms of Use | Privacy Policy


All products come with a minimum 1 year parts and labour manufacturer warranty. See our Manufacturer Contact Details page for phone numbers and website addresses.

Trade Sales / Bulk Buying

Our prices are less than trade for all retail and trade customers. If you are interested in buying a large quantity or want to purchase a large number of items we would be more than happy to quote. Please contact us with the details and we get back to you as soon as possible.


Our prices are monitored on a regular basis to keep us competitive. However, should you find a like for like product at a lower price we will endeavor to match or beat the price. Contact us now to beat that price.

Can't Find What You're Looking For?

You can use our search to find whatever you are looking for, use a keyword, manufacturers part number or one of our product codes. Look through our categories to narrow down to the product you need. Go to our Brands page to find the product by manufacturer. If you cannot find the product you are after please contact us with as much detail of the product as you can and we will get back to you as soon as possible.


No vacancies available

Marketing, New Product Opportunities

Please contact Neil Bumford by email - [email protected]