FAQ
Welcome to our New Website
We've created a brand new web site to showcase our fantastic products and make your buying experience easy. As industry pioneers our old website was looking tired and dated - We hope that you will enjoy our new website as much as we do.
We hope that you will enjoy our new website and the many useful features that we've added - which include improved product information, product reviews and videos. We also have our new Blog and News and Information and an integrated Forum, making it much more useful to our readers.
About BHL/Follow BHL
BHL are leading online suppliers of plumbing and heating products. We are owned by Bumford Heating Limited a successful plumbing contractor established in 1968. BHL have been online since 1998 providing goods to both trade and public.
All of us here at BHL have a great spirit of service, quality, value, and innovation. And we are working hard, every day, to exceed your expectations. Your feedback on our service is welcome, and greatly appreciated.
For more information about BHL and an insider view of the industry why not check out our Blog
Office Hours
BHL is online 24 hours a day, 365 days a year which means that you can place orders and send us e-mails all the time. During office hours you can call us on 0845 2251900 for telephone sales and enquiries;
Late Night Openings until 7pm Tuesday, Wednesday & Thursday.
Normal Opening Hours
Monday 8-5
Tuesday 8-7
Wednesday 8-7
Thursday 8-7
Friday 8-5
Saturday 8.30–12
Ordering
Order online via our secure website or call us during Office Hours – 0845 2251900. Orders may be faxed to 01226 369630 or posted to our head office (please do not include any credit card details on any correspondence)
Successful orders will be acknowledged via email. A second email usually with 48 (working) hours will advise an estimated delivery date.
How to Order Online
Ordering online is easy, secure and quick.
If you have any problems please contact us or call 0845 2251900
Payment
We take payment with order. We accept all major credit cards Visa, Mastercard, Switch, Delta, Maestro, Solo. Cheques can be posted to our head office. Online payment is secure and safe. We accept online payment via Google Checkout or Sage Pay. Upon reciept of your order we will email you a VAT invoice.
Stock Checker
If you require further clarification of stock availability please visit our Stock Checker or call 0845 2251900 before ordering.
Delivery
Delivery of your order will usually be 2-5 working days from receipt of order, however some items may have longer or indeed shorter lead times. Deliveries take place Monday thru' Friday. If you require further clarification, please visit our Stock Checker to check availability before ordering. We regret that collection of products is unavailable. There may be more than one delivery to satisfy an order.
We will contact you by email with an estimated delivery date within 2 working days of an order being processed. We will then send you a further email before delivery to confirm the delivery date. If you would like delivery on a specific date please advise on the online ordering form.
We use third party suppliers and carriers for delivery. A signature will always be required. We use only one delivery driver so heavy items will require assistance.
- Important: We recommend that you do not arrange the installation of your order until all items have been delivered and checked.
- Important: If you are working to a deadline and require products on site urgently, please email us with your requirements including our product code and delivery postcode BEFORE ORDERING. Stock Check, Click Here
Delivery Cost
Delivery is FREE for UK (England, Wales & Southern Scotland) orders over £50 excluding vat. Delivery for Northern Scotland may be subject to a delivery surcharge. Please contact us for details. Orders below £50 are subject to an £10.00 exc vat carriage charge.
Delivery for Northern Ireland, Isle of Man, Isle of Wight and offshore islands will be subject to a delivery surcharge. Please contact us for further details before ordering.
Repeat Customers
If you are a repeat online customer please Log On to your account before placing a new order.
Installation
BHL do not offer an installation service. Important, use a professional for installation of gas appliances.
We recommend that you do not arrange the installation of your order until all items have been delivered and checked.
Export
BHL regularly export plumbing and heating products to all five continents. If you would like a quote for shipping costs please contact us.
Product Advice
BHL will endeavour to assist with pre-purchase technical questions where possible. However if you are unsure of product suitability etc. please contact the relevant manufacturer direct.
Please be aware that some products require additional products to function. We list these products under ‘Related Products’. If you are unsure of your requirements please contact us, speak with your installer or speak with the relevant manufacturer.
Cancellation and Returns
You have the right to cancel at any time preceding despatch of your goods. If you decide to return, you are responsible for the costs of carriage and of insuring the goods in transit. Upon receipt of the goods in pristine re-saleable condition, you will be refunded. Please be aware, returns of some goods may be subject to a restocking charge.
- To Return an item - Please contact us by email. In your email please supply as much information as possible including the condition of the product and the reason for the return. RETURNS, CLICK HERE
Term and Conditions
Terms and Conditions | Terms of Acceptable Use | Website Terms of Use | Privacy Policy
Warranty
All manufacturer’s products come with a direct, minimum 1 year parts and labour warranty. Please contact the relevant manufacturer for details.
Trade Sales / Bulk Buying
Our prices are Trade prices for both Retail and Trade customers. If you would like a bulk buying price we would be more than happy to quote. Please contact us with the details.
Pricing
Our prices are monitored on a regular basis to keep us competitive. However, should you find a like for like product at a lower price we will endeavour to match or beat the price. Please see our Price Beater for details.
Special Offers
We have unbeatable Special Offers available throughout the year. Add the products to your basket/cart to apply the discounted deal. Please read the specific offer description carefully before buying. Please note, Special Offers are online only, while stocks last.
Plumbing Advice
For plumbing and heating advice please visit our free Advice Sections. For technical information on specific products please consult the manufacturer.
Product Sourcing
Our website contains nearly 100,000 Plumbing, Heating and Bathroom products from the industries leading manufacturers. If you cannot source the product or part you require from our vast inventory we will attempt to locate it. Please contact us for details.
WEEE Directive
The WEE Directive aims to both reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it.
Plumbing Industry News
BHL are leading providers of the latest news from the Plumbing, Heating and Bathroom world. Subscribe to our news feed for Free.
Company / Contact Details
BHL.co.uk (Bumford Heating Limited)
Unit 2d Shortwood Court
Shortwood Business Park
Barnsley
S74 9LH
VAT No. 173 1239 79
Reg. Company No. 1725290
Tel: 0845 2251900
Fax: 01226 369630
Email:
Vacancies
Currently no vacancies.
Marketing, New Product Opportunities
Please contact Neil Bumford by email - neil@bumfords.com
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Many thanks for you prompt service,especially the promised delivery of the requested boiler and accessories. Have a good one
K Grummitt
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